And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Emily Walsh. 8 Feb 2023. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. 2023 Fortune Media IP Limited. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. Lets pick a winner in every mens college basketball conference tournament. The organizers stuck to their no . and click the Request cash refund button on the appropriate credit. Thats simple contract law, he explained. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. Unless you want a refund. . What is your rescheduled or postponed event policy? Log in to your StubHub account and click or tap Profile then Orders to view your event status. Date of experience: 20 January 2023. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois All Rights Reserved. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). We rely on your financial support to keep making that possible. Select the ticket group you'd like to sell. Gambling problem? In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower Theyve only suspended them. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. It was a waiting game until March 30. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. Customers can choose to keep their credits if they like. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. If you sell they will reduce or waive the sellers fee. * 21+ (19+ CA-ONT) (18+ NH/WY). 2023 Advance Local Media LLC. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Yes ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. Through it all, Marketplace is here for you. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. But people want their cash back now. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. Copyright 2023 CBS Interactive Inc. All rights reserved. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Seamlessly, a full refund will be reimbursed to your account. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Your email address will not be published. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Payouts delayed for events before COVID-19 shutdowns. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. StubHub is based in San Francisco. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Whenever that might be. Your email address will not be published. Attn: Litigation Department Buyers turn to credit card disputes to recoup cash. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. All rights reserved. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. McMillan is represented by a Detroit law firm specializing in class actions. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Save my name, email, and website in this browser for the next time I comment. Suite 204 A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Prefer a cash refund instead? Birmingham, Alabama 35203 Join us for a free, virtual event for International Women's Day on March 8! But when it came to the current situation, it didn't honor the deal, the suit claims. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. . His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. Our mission to make business better is fueled by readers like you. For your convenience, we will directly add it to your StubHub account once the event is canceled.. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Explain your scenario, and provide any applicable evidence. But these are unprecedented times.. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. There is no place on the website that says you have a time limit, but you do. Refunds will be equal to the original purchase price. Reply from StubHub UK. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub and several more of these. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Stay home if you are sick and advise others to do the same. But another major sticking point in all of this is event postponements, an entirely separate category of cases. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Followhim on Twitter at @ProofHearsay. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. That guarantee is a promise you'll get your money back. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. [1]You already know that. StubHub updated their policy today. Offers may be subject to change without notice. How do I know if my event was impacted or where can I see the event status? YouTubes privacy policy is available here and YouTubes terms of service is available here. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. Terms & Conditions. If you have tickets, the first thing to do is decide what you want. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . They were really good. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. If these are not available, you will likely get a full refund. And for that, the law is on your side. But why is insulin so expensive in the first place? The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Avoid close contact with people who are sick. Those will be paid out by the end of May. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. Odds & lines subject to change. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. What are the consequences if I dont comply with these health and safety policies? But is StubHub legal? If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. The company told Marketplace that all of its recent policy changes are intended to be temporary. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. Marketplace is a division of MPR's 501 (c)(3). If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Legal Statement. The credits are valid through the end of 2022. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. All rights reserved (About Us). It depends on where they got those tickets. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. If you don't, we may cancel orders and charge you as provided in our User Agreement. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. Cookie Settings/Do Not Sell My Personal Information. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. Just three weeks later, the company issued an update on their coronavirus policy. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. Filled out the block for reason. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. The answer is yes, StubHub is legal. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. No. 2021 The Associated Press. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Otherwise you will receive a voucher for 120% of your purchase price. After a canceled event, StubHub charges the seller for the amount collected.