This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. StudentUniverse is not an insurance company. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. Log in (or join) to see if you are eligible. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). Please note that carriers may be subject to change. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Heres some answers to the top questions we are getting and information to help us help you faster. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. Almost always, latest coupons and promo codes can be found there. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. The credit will be for the remaining amount of your ticket. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. If you do not see a travel credit and believe you have one, please give us a call to confirm. And ICYMI, you dont have to be a student to book on StudentUniverse! Additional fees for baggage may apply. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. You will need to input your traveling companions' details before entering your credit card information. We are not obliged to accept your order and may, at our discretion, decline the order. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Enjoy the discount! Bad. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. This applies to future travel credit as well. First, visit the link for Studentuniverse Refund Policy Coupon Code. StudentUniverse AU has got you covered. Refund Policy. All refunds will be delayed until the situation stabilizes. We will try to reach you again as soon as we can. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. Enjoy the discount! increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. +1 617 321 3281 if you booked online through our website. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. Travel for less and live for more with deals, contests and more. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. All prices are subject to availability and can be withdrawn or varied without notice. You are solely responsible for any such fees. When youre ready to use it, you can check flights on our website to have an idea of what you want. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. Conditions can change rapidly in a country at any time. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . There are also plenty of travel deals available to all young people (18-25 year-olds). are beginning to reopen to travelers who have been vaccinated. Transport and accommodation providers have differing cancellation policies and rules. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. It is your responsibility to ensure you have the proper visas/documents. Most Popular. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Transport and accommodation providers have differing cancellation policies and rules. You can view any fees associated with canceling your ticket under the My Trips section of your account. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. You must not make any booking unless you understand and agree with these Booking Conditions. There are a few exceptions that must be booked on the phone with our agents. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. As a student, I bought a ticket from the student universe website. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. Most airlines are not offering full refunds at this point, except in very specific circumstances. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. To verify your current enrollment status we may need to contact your university or college. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. 5 months later I am still trying to get my $900 back from this scam. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. Your order constitutes an offer to buy a product. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. We accept most major debit and credit cards. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. Studentuniverse Refund Policy Coupon Code can be found at this link. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. StudentUniverse empowers young adults to experience the world with discount travel. Yes! Please note that we can *NOT* reinstate your flights for you if you cancel them. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. No. Do not book a roundtrip flight only to use the return portion. Do you have better flight specials available by phone. Your travel credit is associated with your original booking. We believe that travel is essential to a modern education and that students return enlightened and inspired. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. Final payment is due 60 days prior to the tour start date. Some tickets also may have multiple airlines. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. Student universe uses tripmate for their insurance policies and they're a complete scam. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. All orders are subject to acceptance by us acting on behalf of the provider. We thought so! Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. We will ask you for details about your experience to forward to our technical support team. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. Youll be able to use it on StudentUniverse, for flights operated by that airline. I have questions about baggage. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. How much can I bring? Airlines may deny boarding without the proper identification. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients.