The Samsung refrigerator class-action lawsuit, which lists more than 20 models, claims that the company knew of the defect for several years and failed to fix or replace the ice maker. Q: What were the problems with Samsung refrigerators? We purchased our french door Samsung in May of 2012. this is our 3rd icemaker as they just quit working. It demonstrated the importance of holding manufacturers accountable for defects in their products and provided a mechanism for affected consumers to receive compensation for their losses. Even though the manufacturer and its retailers were aware of the problem, they did not do anything to fix it. No refrigerators made by Samsung customers or the Consumer Product Safety Commission have been recalled. I would like to join the lawsuit. Samsung fridge allegedly knew about the flaws in the ice makers and Refrigerator Class but did nothing to fix them or replace them. Samsung refrigerator model-RF28HMEDB5R/AA, DATE OF MANUFACTURE-MAY, 2017. Theyve been back three more times. Just hearing about this. We purchased a 4 door Samsung Refrigerator, February 19, 2019. Wake up everyone and stop buying foreign productsthese companies do not care about American consumers and our politicians do not either. However, in recent years, some consumers have reported problems with their Samsung refrigerators, ranging from cooling issues to problems with ice makers. Im sure there is an ice problem as I cant even get my deli tray to open, appears to be frozen shut. I have a Samsung refrigerator also, been had problem a month after buying it. I have a 2019 Samsung refrigerator. My refrigerator was growing mold inside the icemaker and they just kept on replacing parts. I could find only one receipt, as I paid two other repairmen for their trip time and effort with a couple $20s when they said Nothing could be done to fix it. v. the defrost doesnt and when it does the everything in the freezer defrosts. The settlement is expected to settle the case for the consumers. I contacted several appliance repair places and all of them, including a Samsung authorized repair place, have said that there is no repair for the problem that most Samsung fridges suffer from. FYI we had a Samsung tech out who fixed one issue we had. We bought ours in oct 2015 . Where is our consumer protection? The Samsung refrigerator class action lawsuit was filed in New Jersey federal court in 2017. Mold grows on shelves and water had to be wiped daily. The theme of Samsung Researchs CES 2022 presentation is Digital Meets Physical. We demonstrate how personalized experiences valued by, Read More Samsung Bot i Next-generation interaction robot NewsContinue, Samsung and Google just made setting up your smart home much more accessible! The amount of money I have spent on replacing everything in the fridge because it cant stay cool enough. Defective Ice Maker with my Samsung side by side. (its the ice maker). You might be qualified to join a class action lawsuit against Samsung if you bought a Samsung product in Illinois within the last four years. In most cases, you will need to submit a claim, either online or through the mail, to receive your portion of the settlement or judgment. Might investigate what appears to be additional action assuming our new equipment will go bad as did the original unit. How do I submit my claim the courts for reimbursement of costs? If troubleshooting doesnt resolve the problem, consumers may need to seek additional assistance. Has anyone figured out how to join? When this settles and after payment to the attorneys, I hope there is enough left to buy us a plastic ice tray so we can make ice in the freezer. A: The settlement provides compensation for repairs, replacements, and out-of-pocket expenses related to the refrigerator issues. The lawsuit claims that the Samsung refrigerators have been recalled multiple times, but have not been adequately repaired. Refrigerators are to last a while, not just a couple of years. The last time the technician told me my water into the ice maker was running too quickly, which I thought was a joke. We just called Samsung and are waiting for their authorized service repair to come fix the ice maker. This became very annoying and frankly should not be a problem on a refrigerator that cost us $4000+! These things are EXPENSIVE! WHAT IS THE SAMSUNG CLASS ACTION LAWSUIT AND HOW DO I JOIN? Have tried for a week to get service to see what caused this problem and nobody responds to my pleas. Samsung maintains that there is no issue, despite the fact that some of its other models have some problems. One class action lawsuit just closed. I hate this fridge!!! This will never dry in a cold refrigerator! The company is not yet publicly apologetic about the lawsuit but has declined to comment on the matter. See the list. As owners of these fridges we should have been notified of this lawsuit. What can I do about getting money to buy a new refrigerator that we can actually use/have an Icemaker with? Our Samsung refrigerator is a great design, but the ice maker is useless. This has been going on for a few months. Can I become a litigant in this lawsuit? Others reported that their ice makers were freezing up, causing the refrigerator to make loud noises and leading to the need for frequent repairs. Freezing my vegetables and freezing in the bottom of the freezer. What is Samsung Bot i? So I said well then leave the ice maker ticket so the tech can check it out! Any suggestions? If your legal rights are affected by a class action, you usually will only need to get involved once the case settles. I have a 2016 Honda Civil with a rear window defective paint job. Other consumers have made YouTube videos to share their stories and are awaiting a Samsung refrigerator class-action lawsuit settlement. Im with the hundreds of disappointed consumers on Samsung refrigerator, our ice make has never worked properly and it doesnt keep proper temperatures. I bought the refrigerator last year and its just out of warranty and Im just now finding about the class action suit. Some consumers have filed a class-action lawsuit against the company and are now receiving partial refunds. Samsung customer support is available to provide assistance with repairs, replacements, and other issues related to Samsung refrigerators. Circuit Court of Appeals has not yet provided any compensation to consumers. Copyright 2023 CBS Interactive Inc. All rights reserved. Maybe they can point you in the right direction on how to file a claim now. Other articles: 8 Best, Read More K9 THUNDER HOWITZER SELF-PROPELLED (Made in Korea)Continue, Samsung Galaxy S23 leaked colors! At first, it was considered that the battery issue was specific to a particular model. It was submitted to the Northern District of Indianas federal court. He is very familiar with Samsung and is writing up what he found. He moved it as per a Samsung Service Bulletin But the ice maker still freezes uop every 1-2 weeks and my husband has to use a spatula and my hair drier to get the unit out and clean up and restart it. In general, you don't need to do anything to "join" a class action. Khristopher J. Brooks is a reporter for CBS MoneyWatch covering business, consumer and financial stories that range from economic inequality and housing issues to bankruptcies and the business of sports. I am having the same problems as described above with a Samsung refrigerator purchased in 2018. "The refrigerator temperatures range from 30-45 degrees, and the flex door refrigerator temperatures range from 41.5-46 degrees," said Butler. So i paid a technician to remove the ice. As a result, many consumers have filed lawsuits. To receive compensation under the Samsung Refrigerator Class Action Lawsuit settlement, consumers had to submit a claim to Samsung detailing the problems they had experienced with their refrigerators. Finally after several months technician came estimated price to fix was about 30% of cost of the fridge. While the lawsuit is still in its early stages, the company has a great record of resolving customer disputes. I paid more than 200$ to remove the ice. It can also extend the lifespan of the refrigerator and ensure that it functions properly for years to come. I swear I'll never buy another Samsung Refrigerator. Q: How Long Will the Claims Process Take? Finally gave up and brought ice in that takes up room in the freezer for past years (just like back in the 60s). If any ice is left, it can cause the issue to resurface. When I press for ice it comes out like shaved ice. Some days it works fine then little to no ice the next day. I had forgotten that it came out that far! Overall, the settlement provided significant relief to consumers who had purchased defective Samsung refrigerators. At this time, there hasnt been a Samsung refrigerator recall in the USA on these refrigerators. I have called the said repairman in our area at least 8 times a year since this started it. I have been making my own ice since then. I reported that and to Samsungs credit, they paid for the repair. I have a Samsung smart hub refrigerator and the ice maker keeps breaking plus another part of Samsung charge me a lot to fix it plus they made me pay a separate service cost reach problem related to the ice maker. As the launch date for Samsungs highly anticipated Galaxy S23 series inches closer, the rumors and leaks keep coming! Consumers can contact Samsung or the claims administrator for updates on the status of their claims or for more information about the claims process. We are not trying to get over on anyone but we paid for a working refrigerator that guarantees 10 years of working service. How do you join the class action lawsuit? We received a :warranty service . A: The length of the claims process can vary depending on a number of factors, including the volume of claims submitted and the complexity of individual claims. I am also interested in entrepreneurship, gaming, and basketball. The model number is RS25H5111SR/AA with Serial number 0AC64BBF701072P and we have replaced it one and the second third and fourth attempts have failed. It definitely does not keep the temp in either the fridge or the freezer at the setting showing on the control panel, usually up to 10 degrees higher but depends on where in the fridge the thermometer is placed. I have the french door model with the pull out freezer on the bottom. She later noticed the refrigerator wasn't keeping a chilly temperature, according to the lawsuit. ice maker freezes up. I too would never have made this purchase if I had any idea of the problems. It would be good for a little bit but ah again it would go right back to freezing up. Problems with the ice maker after the first year! We need to start another Class Action Lawsuit. Is it too late to submit to a Class Action Lawsuit against Samsung for my refrigerator. The case has reached the court level after a year of mediation. Its important for consumers to note that there was a deadline for submitting claims under the settlement. Its holding a cool temp . SAMSUNG ILLINOIS CLASS ACTION LAWSUIT: JOIN NOW, 2. But after having the defrost problem fixed, the ice maker still didnt work. I purchased a Samsung Refrigerator in 2015 and the icemaker has been changed twice. Besides helping consumers, the lawsuit will also serve as a warning for other manufacturers of Samsung products. i want to sign up for the law suit on the ice maker. Please update the body of your original post to include this information. Anyone who bought a Samsung refrigerator within the previous seven years is eligible to file a claim that is defective or caused injury. Owners of these appliances have been unhappy with ice maker issues like ice maker failure and ineffective ice output as a result. When I called to confirm with the tech that the ticket had been updated they said no. Our Samsung fridge was purchased in 2016. We finally just shut the ice maker off and I have been having to make ice with trayshad I known I was going to need to do that, I would have bought a refrigerator with no ice machine and saved the $4000 upgrade. They should never be allowed to sell any products in the US. I see the one from 2017 is currently setting but apparently Samsung is still selling refrigerators with issues in the ice maker (I have one that sounds like it is the same issues from the lawsuit). The ice maker has failed (frozen) five times since I purchased it. Consumers began to report problems with their Samsung refrigerators in 2014, ranging from cooling issues to problems with ice makers. I have to turn it off, take the ice out, & use the blow dryer to melt the ice build up. At the Samsung Developer Conference held in San Fransisco, the Korean tech giant revealed that they will, Read More You wont believe what Samsung and Google just announced for your smart homeContinue, The K9 Thunder HOWITZER SELF-PROPELLED is the worlds most advanced self-propelled howitzer, developed by Korea using their own technology. Thanks. If you bought a Samsung refrigerator in 2010, you can join the Facebook group. The Energy Policy Act requires appliances to meet certain efficiency requirements, and a defect in a fridge does not make it eligible for an energy-efficient certification. I see several others have asked. 3. I spent over an hour with a customer service agent that I could barely understand that said my refrigerator was set too cold at 35o and then eventually told me my refrig was too old and he could not find any service person to repair it. Saghy asked a Samsung technician to come fix it, but the technician allegedly told Saghy the appliance had a defect and couldn't be repaired, according to the lawsuit. The lawsuit lists more than 20 models of Samsung refrigerators. I gave up as the warranty expired. The attorneys heading the case are Darryl Myhre, Jo Anna Frager and Jeff Weske. Samsung should not be allowed to do business in the U.S. for this scandal. I have a Samsung RF28JBEDBSR/AA I have just quit using the ice make and buy ice. The lawsuit alleges the fridges are defective, fail to keep food at a safe temperature, yet Samsung routinely denies warranty claims. What was the full number 1-856-772 ? "After they got rid of the refrigerator, their stomach problems go away.". the repair only last for 3or4weeks,and back to square one. To receive compensation, consumers had to submit a claim to Samsung detailing the problems they had experienced with their refrigerators. This is very important. We even bought the extra warranty and had repaired several times and the top ice maker doesnt work at all the bottom one just when it wants to. The Upper Refridgerator Also Freezes Up with Ice Coming Out of the Vents in Rear Causing it to Warm Up. You should be aware of a few things if youre wondering how to join the class action lawsuit against Samsung refrigerators. I purchased a new refrigerator and moved this refrigerator to the garage as I am just sick of dealing with it. At the beginning of last year, we started having issues with the ice maker. I will like something to be done to this problem. Samsung refrigerators are known to be unreliable and glitchy. I am also a samsung refrigerator owner who has had problems. Everyone needs to stop supporting foreign companies. would like to know how to sign up. I have to get on my hands and knees and chop the ice out so my freezer door will shut and work properly. The tech giants announced a groundbreaking partnership that will allow for the seamless setup of Matter-enabled devices on both Samsung SmartThings and Google Home systems. We have a formula we have to keep in the fridge for our middle son who has a rare bone disease and if I can not rely on a fridge that I bought for $4000 to last more than 3 years or have the company make it right for me as the consumer, I absolutely will not be purchasing any other Samsung products! Be aware do not take risk of chemicals getting on consumable food without knowing how to treat the illness. on a refrigerator and you expect them to stand by their products. He then said that he could not help me! We purchased a 4 door Samsung Refrigerator, February 19, 2019. We had problems with our Samsung refrigerator icemaker since we bought it. Consumers who had purchased certain Samsung refrigerator models and experienced defects or problems with their refrigerators may be eligible for compensation under the terms of the Samsung Refrigerator Class Action Lawsuit settlement. Woah! It has rewarded over $6 million to Samsung customers in the past few years, and it is not surprising that the company is facing a large number of class-action lawsuits involving its products. Compensation may include reimbursement for out-of-pocket expenses such as repairs, replacements, or lost food, as well as other forms of compensation such as extended warranties or rebates. I purchased it in Summer 2017. I see many times that someone has asked how they can join the class action law suit. Claims had to be submitted by a specified date in order to be eligible for compensation. There are also complaints about the ice-making mechanism. It is more expensive to get it fixed than to buy a new one. This refrigerator,freezer has given us problems ever since we brought it home. How can I join the class action lawsuit? You can also file a complaint with theFederal Trade Commission,Consumer Product Safety Commission, and depending on where you live, with theNorth Carolina Attorney Generals officeor theSouth Carolina Department of Consumer Affairs. He had to get some from me that I had in my garage. Some consumers reported that their refrigerators were not cooling properly, leading to spoiled food and expensive losses. We have to defrost the ice maker ever 2 weeks or so . A total of 2.3 million claims were approved when the lawsuit was resolved. Regular maintenance can help prevent common problems such as cooling issues and ice maker problems. Between January 2019 and December 2021, the Consumer Product Safety Commission (CPSC) received over 600 complaints about Samsung refrigerators, according to court documents. Same icemaker issues mentioned by everyone else after about 2 1/2 years. However, some people have already received partial refunds or even a full refund from Samsung. I had to take a hair dryer to it every few months. When you pay that much to have the ice maker and it doesnt work, that is totally unacceptable!! WHAT A PIECE OF CHIT SAMSUNG IS. Its been a little over 2 yrs and now its no longer making ice at all? We COMPLETELY furnished our home with all new Samsung appliances, what a mistake. Depending on whether or not your All-Clad had "sharp edges" after Me too. The new security IC solution integrates a fingerprint sensor, Secure Element, and Secure Processor on one chip. Consumers should expect to receive a response regarding their claim within a reasonable period of time after submitting it. The company has not responded to requests for a statement, but it has told ABC Action News that it is working to resolve the issue. We are fed up and are in the process of getting a new fridge. Thanks, i also have a sam sung frig and have the ice maker changed and stll week after week im defrosting it cause of ice build uo. Not just Note 7 owners are experiencing difficulties. In addition, the lawsuit asserts that Samsung was aware of numerous instances of fires and injuries brought on by the flaw yet did nothing to rectify them. My Samsung French door refrigerator ice maker continues to ice up. repaired a few times, and now it stopped working. Currently, the case is in mediation. Not only did the refrigerator default the microwave did also. The letter should explain why they are filing the case in the class action lawsuit and ask for a fix or proof of warranty. Even though it is out of warranty they will because it is the ICEMAKER ISSUE! Home Depot blows you off. There was a 1/2 slab of ice under the big drawer. So, I set it to 37o and am gearing up to remove and clean and then spray disinfectant on the walls before I reload it. Numerous Galaxy Note 7 devices have overheated and caught fire, causing both personal injury and property damage. can anyone tell me how to join the class action lawsuit. In a class-action lawsuit, customers of Samsung have sued the electronics business, saying that certain of the companys refrigerators do not keep food cold enough. Should we not be entitled to having our ice maker replaced or repaired at Samsungs expense being they were aware of the defective machine years before we purchased ours (in 2020) yet they kept selling defective machines? I wouldve never purchased one had I known about this lawsuit & absolutely would love to be in the class action as its been an ongoing issue and huge annoyance having to de-ice ice maker almost weekly. The Samsung Refrigerator Class Action Lawsuit was settled in March 2021, with Samsung agreeing to compensate consumers who had purchased defective refrigerators. but i dont know what this tech is going to do if it cant be fixed.. how do i take action in the lawsuit ? Samsung class action alleges company falsely advertises Galaxy S21 storage capacity Read More . You might be surprised. ]- How To Join Samsung Refrigerator Class Action Lawsuit, Samsung SmartThings Energy: The Smart Way to Manage Energy, You won't believe what Samsung and Google just announced for your smart home, K9 THUNDER HOWITZER SELF-PROPELLED (Made in Korea), Samsung Bot i Next-generation interaction robot News, You wont believe what Samsung and Google just announced for your smart home. Weve replaced the washing machine, had to replace knobs on the gas stove and the side by side refrigerator issues !!!!! I hear that there is a class action lawsuit against Samsung and I would like to be apart of it. Now the2nd one has the same problem, samsung has this thing about how lose the comsumer for good, by not addressing the issues, I am STILL waiting for a resolution. Lowes has not seen me since. Since that purchase at least 5 times a year we had to thaw out our icemaker. A class action lawsuit has been filed alleging that Samsung refrigerators built-in door ice makers are defective and can cause a variety of issues, including water leaks, freezing up parts, and loud fan noises. Have to force defrost each time. The leak started soon after purchase. Im so angry and disappointed in SAMSUNG. I shouldnt have to go through this whole 2 day cleaning process every dang month. Model RF263BEAEBC is the worst refrigerator Ive owned, and I will not buy another from Samsung. Thanks! Please contact me via email with any information. Within that 3 year period, I had service repairs 5 times on the ice maker. I have requested a call from a Samsung area manager but so far just like there service its lacking. Lawsuit against Samsung refrigerator, Model Code: RF28HFEDTWW/AA, Manufacture date; September 2014. It doesnt seem right that they settle a suit and sell defective products while the suit is going on. My heart goes out to the thousands of customers that are going through this right now. The Ice Room will be steam cleaned of all ice and frost residue. We have a Samsung refrigerator model #RF22KREDBSR, we have had the service people come out 6 times. These issues led to a class action lawsuit against Samsung, which has now been settled. I have been so disappointed in this whole ordeal. Food experts recommend cold storage at 43F or. They can also contact Samsung or the claims administrator for more information. The settlement in a class-action lawsuit against Samsung will help consumers recover the money they lost. Click here for more details. The company has not responded to the suit as of yet, and it is not required to disclose the specifics of the claim. The lawsuit claims that Samsung knew about the problems for years, but refused to replace or repair the ice maker. LAWSUIT RELATING TO THE SAMSUNG GALAXY Devices. Get browser notifications for breaking news, live events, and exclusive reporting. Please help. Samsung profited greatly off of knowingly selling faulty fridges. They are requesting compensation for the price of replacing their damaged refrigerators and for the suffering they have endured due to the faults in terms of both emotional suffering and monetary losses of ice maker problems. Addition Information Samsung Ice Maker Lawsuit, Class Action Lawsuit Filed Against Samsung Refrigerators Due to Ice Maker Issues. I have a technitian at my house today trying to repair it one more time. How do we even know we are part of the lawsuit? We have finally stopped using the the Ice-Maker and are freezing Ice with our antique aluminum ice trays. The 9th U.S. The Ice maker also freezes up whereby no ice is rendered. Home Depot sold these units knowing of the problem and has done nothing about it. And now, these cases are on trial stage in the court, as per the latest info. Samsung Refrigerator Ice Maker has not worked since installation the ice maker freezes up and it leaks inside and outside the refrigerator. In the past 5 months it has frozen up every other week. I joined the lawsuit at the height of the opposition and am trying to figure out where to go from here? Can I get some money to replace my refrigerator that has never worked. Now we are replacing the ice maker and bucket for the second time. Consumers can troubleshoot common problems such as cooling issues or ice maker problems by referring to the owners manual or contacting Samsung customer support. About 2 months ago, it was ridiculously frosted over. The freezer wouldnt pull all the way out and I didnt realize it was because of freezing. I have 4 refrigerators that are all under this class action lawsuit. Its almost like Were being punished for a Name Brand Company that should put out better products or pull their refrigerators instead of continuing to sell them knowing they had issues. ]- How To Join Samsung Refrigerator Class Action Lawsuit. I guess the first action is now closed even though I never received any original notice.