I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. StubHub stopped guaranteeing cash refunds. i have attached the information from the venue. See detailed StubHub customer service rankings, employee comments and much more from our sister site. and would like to return it? I hope they will reply me asap, I just want get my money back. All rights reserved. It is taking Stubhub about 120 days to process refunds. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . Needless to say, I initiated a dispute over StubHub's transaction. They explained to us the person who registered the wristband could show up to the event and claim they lost it. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. Nobody will know until game day. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! I purchased tickets to an event that has been postponed twice the second time being indefinite. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. StubHub to refund over $3 million to more than 8,500 Colorado customers This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. We will process the refund to your original payment method within 5 days. Hopefully the credit card company will stand up for me. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. while we were at work. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. Ticketmaster Quietly Changes Its Refund Policy (TL;DR: You're Screwed) They said the money had already gone to the seller which is pure BS. Your email address will not be published. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. They said outta luck. The original purchase has aged off my account history. You can send a private message to us here @TeamStubHub. If these are not available, you will likely get a full refund. Refund peoples money. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. Called them and they said the venue had not marked those seats as obstructed. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. She said to late sorry. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. Hour on Chat and another hour on phone. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . I would like a refund!!! They bought tickets with promise of money back if the event does not occur. To Stubhub.com and surprisingly they were already on sale. Current Ticket Policies: Subject to Change*. Call +1 (866) 788-2482 with all the details about the purchase. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. Paid over $550 for two Hangout festival tickets. Had I known seller didn't have tix I never would've purchased. Solved: Refund in Progress - StubHub Community The cookie is used to store the user consent for the cookies in the category "Other. Don't do it! Congratulations, Stubhub. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. No where did it say there is 15% charge. Their poor customer service folks! StubHub has the final decision on whether or not you will receive a refund. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker IndustryLegalTop Story I purchased tickets for a James Taylor conert and paid for them months in advance. This cookie is set by GDPR Cookie Consent plugin. Is Beyonces Tour Another Dynamic Ticket Price Mess? From that StubHub wallet page you can request a refund instead of keeping the credit. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. StubHub will contact you as soon as possible. StubHub Refund Ticket by Phone. "Pretty unfair, almost unethical on their part," Brown said. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Horrible return policy, will never use stubhub again!!!! Where's my refund? - StubHub Community The 4 tickets were then sold to 2 customers. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. The suit explains how StubHub has changed its. All rights reserved. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. to see the game on TV? If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Covid-19: What to do if you have tickets to an event that is canceled Overcharged. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. Your service is terrible and not worth the fee. That's why they have a return policy. COVID refunds: Wisconsin, StubHub settlement reached - WITI I stated that it was not disclosed until after purchase and we went back and forth for a long time. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. They just don't care! 3. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. View Ticketmaster Refund Policy. This site is horrible. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Read this advice or complain & cry later on.. We greatly appreciate our communitys patience and understanding during this extraordinary time.. More than 8K Coloradans to receive refund from StubHub - FOX31 Denver However, from the date selection to the purchase the date was changed. I'm out $282 because stubHub won't stand refund. StubHub: Reviews, Complaints, Customer Claims | ComplaintsBoard After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? However you may visit Settings to provide a controlled consent. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. I am quite dissappointed. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. If there is any changes to that, all affected buyers will be notified via email. StubHub updated their policy today. Sorry we couldn't be helpful. Never use stubhub again. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. I listed tickets on Stub Hub for a Broadway show. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. "We were only allowed 120 percent credit toward future concerts, not refunds.". Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. This is an essential cookie for the website live chat box to function properly. Olivia Perreault. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. DO NOT BUY FROM THIS COMPANY! Stub hub is a 3rd party seller. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. I called customer service right away, but they denied a refund. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I purchased tickets to the Olympic gymnastics trials in January 2020. As a marketplace, we act as an intermediary for buyers and sellers. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. I called stub hub because my brother got the wrong seats for a concert. I'm returning the tickets and buying else where. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. I would like my money back due to a postpond concert hours before the concert. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. Arizona StubHub customers to get $2M in refunds in multistate IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. My girlfriend's 30th bday gift is being ripped off! Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. My husband and I had tickets for Food city 500 on Sunday April 5,2020. Even talked to their top customer service expert who was an absolutely useless subhuman monster. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products.