Consistent attention to detail. Paint walls with neutral tones. During the 5 years I have managed the department, we receive a greatest results ever as Guests Love and we are proud for what we do. Keeping the rooms in a hotel clean and tidy thus has a direct relation to its success in operation. This saves you and your team time and resources. So if you’re in the hotel business it’s essential you keep on top of hotel reviews. Mattress company Amerisleep conducted a huge review of existing hotel inspections (over 8000 inspection results were compiled – covering over 3000 individual hotels nationwide) and found some unsettling and surprising results.All hotels, across all price ranges, had unresolved issues. Explore the Evogen Professional cleaning range. I hope that my blog is useful to you and welcome your feedback. How do we achieve this? If you continue to use this site we will assume that you are happy with it. • Repeat business based on consistently positive customer experiences. Did you know that 88% of travellers do not consider hotels with an online score under three stars? These steps followed well, by well trained and motivated staff will … How to improve your hotel cleanliness to get better reviews and more bookings. Act on what you hear and make improvements. They’re unlikely to return or talk about you if they have a bad experience. No confusion with areas where to use the right one colour of cloth. We meet and exceed internal IHG Heartbeat rating on high results for long time already. Yet what influences a guest’s score the most? Here are a few best practices from some lean hotels that can help you trim the fat from your hotel’s housekeeping department. Even the fanciest hotel rooms aren't always as clean as you'd expect. This helps us achieve high scores on feedback sites such as TripAdvisor. I call this "cross checking advise" and it works well as you give your team the ability to support, help and advise each other. Self Inspect, check your work and feel proud. Such an approach will not only maintain or increase hygiene at your hotel but can also give you more time to focus on providing top service. They will also let yo know if one of the staff are letting the team down by not working efficiently. TripAdvisor says 77% of travellers think seeing excellent service in reviews influences their decision to book. As you back out, do one last check to make sure everything Shine - Clean and disinfect. Hotel cleanliness is the most important aspect for every hotel. A hotel’s review score is the second biggest factor behind a customer’s decision to book with you, after cost. Site by burningred. The main goals me as Executive Housekeeper and my team is to deliver the best guest experience in a beautiful, clean and comfortable environment. Did you know that 88% of travellers do not consider hotels with an online score under three stars? Hotels nationwide might not be doing as well as you may think when it comes to keeping things clean. “Hotel hygiene is critical to avoid negative online reviews,” according to, Of course service is important too. Even experienced staff can make mistakes and de-motivated staff cut corners. TripAdvisor says, Here’s where Evogen Professional’s range of, Before we sign-off, we’re going to leave you with one final piece of advice when it comes to hotel reviews. It’s really helpful to respond to reviews, especially the bad ones. Achieving perfection must always be the aim of the house keeping staff. In conclusion, train and motivate you staff well, give them clear instructions to follow and your hotel will score highly in cleanliness ratings too. Terms & conditions | Cart, A Genesis Biosciences product. My team achieved 96% on Heartbeat YTD, with many months hitting 100%. For more information, see our Cookie Policy. And these relationships are often affected by the level of quality that is provided, whether in service or in the relaxing, enriching, or beautiful environments guests enjoy. Inspect the Lobby. Always give positive feedback, ensuring you always compliment them when they do well. Always start with the bathroom, says Diana Rodriguez-Zaba, president of ServiceMaster Restoration by Zaba, a … Yellow - furniture and all around the room, Blue cloth + blue sponge - bathroom and washing basin. By using this site, you agree to this use. Dust Your Bulbs. Review safety data sheet (SDS) for cleaning products and follow instructions for safe use and storage. So,ask for and listen to feedback from your team regularly and ensure that they feel comfortable approaching you with feedback also. Here we use our own 4 colour cloth process. Professional cleaning services help you exceed cleanliness goals by ensuring: • Guest satisfaction with all areas of your property from entrances to workout facilities. Well trained and motivated staff.. Scan the bathroom surfaces for hair. Select Accept cookies to consent to this use or Manage preferences to make your cookie choices. (, Yet what influences a guest’s score the most? While design can help you get the larger elements of your hotel rooms … Keeping It Clean – Tips For Improving Housekeeping Operations #1 – Invest in Training = Invest in Employees. Here’s some more stats from TripAdvisor: As SiteMinder reminds us, “There’s nothing you can do to change their experience, but you can let them know their voice has been heard, acknowledged, and had some effect on the way you run your business in the future.”. What are some good general safe work practices? Cleanliness is a massive factor when it comes to online scores, and a good online score is a massive factor when it comes to customer booking a room at your hotel. (All these figures come from TrustYou). So, remove the risk simply by introducing 4C process to your team . Many hotels need to update the look of their walls. Offer constructive advice on areas they need to improve on. This website uses cookies to improve service and provide tailored ads. © 2021 Evogen Professional All Rights Reserved. The typical room attendant needs 20-30 minutes to properly clean a room, and if the hotel is forecasted to fill 3000 room nights this upcoming month (this number ballparked after considered total number of available rooms times number of nights times forecasted occupancy), then that amounts to 1000-1500 hours of labor, which at a wage of $20 per hour is $20,000-$30,000 of total cost for the month. In the following lines, I will share with you three ways to embrace that power. Before we sign-off, we’re going to leave you with one final piece of advice when it comes to hotel reviews. Next, clear out the clutter. Let experienced staff also quality check each other, this can work well and can build team motivation. According to California's Employment Development Department, maids and housekeepers are responsible for the "careful and thorough ongoing cleaning needed to achieve and maintain the needed environment in hotels." The Executive Housekeeper will review the Super Clean program report at the end of each month and submit a copy to the Director of Rooms. As you plan that long overdue vacation, here's how to disinfect your hotel room for a safe and pleasant stay. (In on instance, hotel staff didn't even Brighten up your rooms by giving light bulbs a regular dusting. Complete a walk-through of your room after checking in to evaluate its cleanliness. I recommend asking them "are you proud of this room" and see if they can spot their own weaknesses. Of course service is important too. We achieve this by following the 5S program: We do not merely want a tidy room, we want a clean and hygienic room, which is why I suggest the 4 - Colour cloth process. Make sure you turn … View all products | Frequently asked questions | Sales & support | Privacy policy Here are 5 ways to improve … “Hotel hygiene is critical to avoid negative online reviews,” according to The Hague’s Hotelschool survey. Why not excel at both? Here’s how, A hotel’s review score is the second biggest factor behind a customer’s decision to book with you, after cost. Ask any guestroom attendant and they’ll tell you that it takes much more time and effort to clean a checkout room than a stayover. It is important for the supervisor to see that the guest rooms’ cleaning is done as per the schedule and that the store is amply stocked with amenities, cleaning tools and agents to help the cleaners do their job efficiently. If an improvement is a result of staff feedback remember to thank them and let them know that they helped make a positive impact. Dust Your Bulbs. Required fields are marked *. Experienced Staff can be checked less often, this you will determine based on the individual performance. And Emma Eversham, writing in Big Hospitality, reports that “76% of guests would never return to an unclean hotel”. But for hotels, resorts and casinos, quality is the cornerstone of customer relationships. Of course service is important too. And make that effect be a switch to eco-benign® cleaning technology. Brighten up your rooms by giving light bulbs a regular dusting. I can develop an operations guide for key areas, draw up a cleaning program with check list specific to your hotel and offer training services for all housekeeping staff. Hotel owners, developers and managers have the "power" to influence an infinite amount of details to improve hotel operations and, as a result, augment profitability. #1. Survey, check the area and assess what needs to be done. They can check on trainees and temp staff for you and report back. Staff training is crucial to improving housekeeping job performance. Your email address will not be published. Have a sharps disposal container on the cart for needles and sharps. Cleanliness is a massive factor when it comes to online scores, and a good online score is a massive factor when it comes to customer booking a room at your hotel. Make your marketing mobile-first for a better guest experience. The same tips for sanitizing a hotel room go for the bathroom. How to Deep Clean a Hotel Room. Here’s where Evogen Professional’s range of eco-benign® cleaning products can help. Designed specifically to address the cleaning challenges of the professional cleaning & facilities management markets, Evogen Professional saves time, money, and labour. Never demotivate staff with negativity, rudeness or berate them, if they make an error or miss something, let them know and help them improve. They can let you know if there are any specific issues in a particular room or if the cleaning products are not performing as expected. I would like to share with you my tips of success. While the majority of hotel rooms are, in fact, clean, those that are not are more than likely down to the time pressures on housekeeping staff, deduced Oyster, citing under-staffing and low wages. Every staff member would rather have a colleague give advice that they can act on rather than a manager inspecting their work. Designed with the hotels, restaurants and catering industries (HoReCa) in mind, it works with biology, not against it, to provide long-lasting cleaning that doesn’t harm the planet. According to a recent study, a 28 percent increase in air flow resulted from deep cleaning HVAC units in just 20 casino hotel rooms. Use this as an chance to give the staff member training. I was forever scarred by an episode of Inside Edition that exposed how bad it can get. Buy the Evogen Professional All-in-one Cleaning Kit, Your email address will not be published. And 32% eliminated those with a score under four stars? I recommend checking every room and spend some time with them on the first few rooms ensuring they follow 4C processes and clearly do their job step by step . Which means there’s an awful lot of people who do. If your hotel needs to improve process of cleaning I will be happy to help you , please message me with your details and I will contact you. Check the room has a pleasant to neutral odour. These basic procedures are anticipated, and guests demand high standards. If they are happy then we have done well. TripAdvisor says 77% of travellers think seeing excellent service … Jani-King provides a thorough hotel cleaning program for every hotel’s needs through its professional housekeeping staff. Make sure you turn … Also ,to use specific colour of cloth on purpose to prevent the risk of spreading of germs and avoid mistakes can happen. After 5 years of scientific research and development, this range provides easier and effective cleaning, increases margins, and protects the environment as it does it. Consider operational efficiency early on in your design process You can change your cookie choices and withdraw your consent in your settings at any time. So when they know you will quality check rooms at random, they will be more precise. The key is implementing a lean, effective and smart approach to housekeeping. They will offer feedback and take pride in their work. Gone are the days … Hotels are reopening again after months of Covid-19 closures. #2 – Know Your Laundry Equipment. Provide training on bloodborne pathogens and practices to follow if needles or bodily fluids are encountered in the hotel room. Good hygiene invariably leads to good hotel reviews – so how do you ensure your hotel is as clean as possible? Check the room once over to ensure bed is made to hotel standards, curtains are open and air conditioning is properly set for the arrival of the next guest. We and third parties such as our customers, partners, and service providers use cookies and similar technologies ("cookies") to provide and secure our Services, to understand and improve their performance, and to serve relevant ads (including job ads) on and off LinkedIn. In 2017 12% of people said they don’t pay much attention to online reviews. How professional cleaners can tell if a hotel room is clean Go to the bathroom. These steps followed well, by well trained and motivated staff will ensure the rooms look tidy and delight guests. See our, Right procedure of cleaning process (before we had I-clean, now changed on 5S). With a good team, management will not need to check every room, but it is still important to implement quality control checks. We recently conducted a time and motion study of room attendants for one of our clients’ all-suite properties. If they miss an area or aspect then show them and help them fix the issue. At the end of the day, hotels hope to gain positive feedback, and incorporating high hotel cleaning standards is an effective way of doing so. The super cleaning program will comprise the following cleaning tasks to ensure that the program has been applied professionally and appropriately. Grade your staff based on their performance, attitude and adjust this grade according to the quality control checks. From carpet shampoo to drain cleaner, odour neutralisers to stain removers, Evogen Professional has situation-specific products for every part of your hotel. Be sure to remove … And your choice of cleaning products can have a huge impact on your rating. Alongside the environmental benefits and cost-effectiveness, it’s the way that Evogen Professional’s range continues to keep things clean after it is applied. Level the playing field. Vacuum: Vacuum from the back of the room towards the door. You may check 1 in 10 rooms for example. Wear plastic gloves. “If you don’t have cups, wipe down the glasses with soap and water.” … Order your Evogen Professional All-in-one Cleaning Kit now to experience the power of eco cleaning first hand. Temp Staff can be difficult to manage as you will not know how well trained they are and they are often less motivated. This includes not only looking tidy but also being clean and hygienic. Here’s some, 85% of users agree that a thoughtful response to a bad review will improve their impression of the hotel, 65% agree that they are more likely to book a hotel that responds to traveler reviews, versus one that does not respond, And make that effect be a switch to eco-benign. It’s really helpful to respond to reviews, especially the bad ones. Listen to feedback from your team. So do you prioritise cleanliness or excellent service? For new staff and trainees, check every room. No, you’re not going to be sleeping on that uncomfortable couch, but if you check … We use cookies to ensure that we give you the best experience on our website. “Bring your own cups or water bottles [for your] hotel room,” advises Dr. Salib. Fold clean towels and bathmat to the hotel’s standards and place either in the bathroom or on the beds. Then adjust how often your check their work based on this. You should read feedback cards, on-line feedback on sites such as Trip Advisor and also ask front of house staff if guests have made any comments. • Positive comments on review sites across all social media channels. Remember to listen to feedback always. Technology is rapidly changing the … Hotels have a responsibility to comply with government-enforced health codes. Using Evogen Professional can reduce housekeeping and maintenance time allowing you to concentrate on what matters most, your guests. Remember as staff improve you can check their work less, but sometimes even good staff can become less efficient or motivated and will need to be checked more from time to time. Hotels around the world have determined a standard, where the role of the housekeeper is to keep rooms, communal areas and bathrooms clean, provide clean bedding, and replace toiletries and towels. Deep cleaning conducted by commercial cleaning services or hotel housekeeping staff removes residue, allergens, and bacteria that live on surfaces and build up over time in carpet, tile, and HVAC units. Many housekeepers report that starting with a “blank slate” gives them … And 32% eliminated those with a score under four stars? Replenish bathroom amenities: soaps, shampoo, conditioner, body lotion, shower cap, etc. Picking the right cleaning products can make all the difference when it comes to your score on TripAdvisor and Google. Every hotel, big or small, has its own housekeeping division. Nothing puts a damper on the end of an arduous journey like checking into a foul hotel room. Delegate Quality Control, with a large hotel, it can be hard to check every room personally, so delegate this task to your experienced and trusted staff. This should be based on the individual housekeeping staff member. Using a well planned cleaning procedure (such as 5S and 4C) works well but this must be supported by quality control. Clean the surfaces, faucets and handles before using, and, as Hyzler said, avoid using the glasses. 12% of people said they don’t pay much attention to online reviews, “76% of guests would never return to an unclean hotel”, 77% of travellers think seeing excellent service in reviews influences their decision to book, Evogen Professional All-in-one Cleaning Kit, Say ‘hello’ to Max, our Evogen Professional furry friend. Efficient, powerful laundry equipment is one of … From my experience,to use 4C process one of the perfect way to achieve hygienic clean room. Listen to guest feedback, these are the people we want to delight. Staff can make mistakes and de-motivated staff cut corners this must be supported by quality control final of... Puts a damper on the end of an arduous journey like checking into a foul hotel room is clean to! Area and assess what needs to be done performance, attitude and adjust this grade according to the.. 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A regular dusting odour neutralisers to stain removers, Evogen Professional All-in-one Kit... And washing basin leads to good hotel reviews conditions | cart, a Biosciences. Hotelschool survey also being clean and hygienic under four stars many hotels need to improve service and provide tailored.! Housekeeping division every staff member training bloodborne pathogens and practices to follow needles! And practices to follow if needles or bodily fluids are encountered in the hotel for. Sites such as TripAdvisor what matters most, your email address will not need to check every room but... How do you ensure your hotel room, but it is still important to implement control... That we give you the best experience on our website tailored ads area or then! Encountered in the hotel room Go for the bathroom have a huge impact on your rating % eliminated those a... Be doing as well as you will determine based on the individual performance checking into a foul hotel room ”. 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And provide tailored ads Heartbeat rating on high results for long time already plan that long overdue vacation here... This as an chance to give the staff are letting the team down by working...