Get it back from them when you plan your next trip to San Francisco. /Tx BMC This is one option for using up the funds on a paper ticket you own. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. o Discover . BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. Then you wouldn't have to bother about a refund. For more information, please refer to our pre-tax payroll deduction web page. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. I'd calculate your estimated usage and only put that amount on the card. f endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream about the future of clipper (external link). EMC But alas, no longer on bART as they now wont let you exit like they used to. /Tx BMC ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. Clipper cards will hold a maximum of $300. BART will refund tickets with a remaining value greater than $1.00. A reader in a prior column thought $300 had disappeared from an account. /Tx BMC The site navigation utilizes arrow, enter, escape, and space bar key commands. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Include the card number in your description. Your session is about to expire due to inactivity. (For example in NYC one can buy MetroCard at the airport without a fee.) Learn more about Clipper on your phone. If your card is registered, contact us so we can block your card from further use. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. f Pay With If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. There is no replacement fee for lost or stolen Go Passes. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. How many people do not know and never retrieve their funds? Min of $5. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. BART will also refund full unused paratransit ticket books. /Tx BMC EMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream Left and right arrows move across top level links and expand / close menus in sub levels. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? I no longer need to use Clipper. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. H*2T0T341f& Add value, set up autoload, and check your balance! Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Learn more about our privacy policy. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. H*2T0T3415Rf& The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is a regional transit card that can be used on all transit in the Bay Area. Refunds | bart.gov 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. /Tx BMC You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream What a scam! Stanford University. (Some limitations may apply.) Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. BART completes systemwide conversion to Clipper-only sales 0 0 10.1455 10.364 re Tickets submitted for refund must have been purchased by cash or debit card. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. 0 0 10.146 10.364 re Should I stay at a hotel near the airport? https://www.clippercard.com/ClipperWeb/pay-with-phone. Clipper is committed to protecting your privacy. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. My spouse, relative, or close friend needs help managing their registered Clipper card. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. 0.749023 g 2020, Metropolitan Transportation Commission. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Authorize payment below. f Mail the ticket(s)toBART's Treasury Department. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. EMC Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. Page Redirection - Home | Clipper There is a $5 fee for this service. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. Visit the Go Pass eligibility page for more information. Does this mean my card is worthless and I might as well toss it? https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Learn more about Clipper on your phone. How can I manage the account on their behalf? If your card is registered, contact us so we can block your card from further use. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Use the app to manage your cards. Ticket Refunds. Q&A: Highway 101 express lanes opened Friday. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). They are. `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream Metropolitan Transportation Commission . 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream For more information, call the BART Treasury at (510) 464-6841. Prior to that he was an assistant sports editor at the paper from 1984-1987. PDF Clipper Cancellation Form 2020, Metropolitan Transportation Commission. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- Opens in new window. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. Clipper is committed to protecting your privacy. Learn More EMC Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. E\i\\ In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. You can have multiple adult cards associated with a single account. Choose to stay logged in or to log out. Phone. Up and Down arrows will open main level menus and toggle through sub tier links. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. 0.749023 g I have a whole collection of stored value transit cards from many places! Your session is about to expire due to inactivity. HD 0UR K(EP%xg:#6(=VU-zTqwn?p One beep means you have tagged on, and two beeps mean you have tagged off. Refunds are subject to the fees in Section 10. E\\y\F@B.THH!*o* So what you could do is to rack up a negative balance to offset the $3 fee. ClipperCard is your passport to campus and beyond! For faster replacement, you also can pick up your replacement card at an in-person service location. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. It is available for free to eligible university, and hospital employees. A: No. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. So we just kept our Suica as well as our Icocaused in the Kansai. My spouse, relative, or close friend needs help managing their registered Clipper card. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Your refund request will typically be . /Tx BMC If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). EMC We recommend that you do. If your card is registered, contact us so we can block your card from further use. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . EMC I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. A: Many others are praying, as well. Account Management | Clipper Latest Clipper News Never miss Clipper news! Key Clipper information translated to Spanish. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). REFUNDS. Paper Tickets The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. It is recommended that items of value be insured when selecting this option. walk from 12th St. BART to Jack London square? H*2T0T3415Rf& If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. EMC endstream endobj startxref 0 %%EOF 332 0 obj <>stream more. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Minimum monthly payments are required. Orders will not load if your Clipper card balance is negative. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Otherwise, you will be logged out automatically. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . After that, you need to tag on and off for each ride. Stanford, California 94305. Discount Cards For youth, seniors, people with disabilities and low-income adults. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. Hope this doesn't break the bank for you. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. You wrote about Clipper freezing accounts. Someone else may be able to use it. The Go and Smart Passesare non-transferable. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream EMC To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* H*2T0T341f& Clipper Refunds: Only registered Clipper cards, are available for refunds. But nobody did. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. /Tx BMC Clipper is the all-in-one transit card for the Bay Area. Please note that, Caltrain has a proof-of-payment system for fare enforcement. Roadshow. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< Learn more about our privacy policy. IMPORTANT: Clipper cards will hold funds for . If you are still having trouble with your Go Pass, please contact us at. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. And my Oyster card. EMC Transit pass refunds are subject to transit agency approval. -=9&_j?N3?vjUaFXpJ| $15.29. EMC Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. Key Clipper information translated to Chinese. /Tx BMC And Metro card. Ferry Fares & Payment | Golden Gate If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. 0.749023 g She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. Pay it forward. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? Your Clipper card will not be returned to you. H237402VH2P0P04341Qf& Clipper card refund - Oakland Forum - Tripadvisor For faster replacement, you also can pick up your replacement card at an in-person service location. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper says it does not take funds away, even if the card goes unused for years. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. Pay With Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? Paper tickets balances cannot be transferred onto a Clipper card. 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream What can I do with an online Clipper account? I havent needed to use it in that time. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. OK to stay in Oakland for visit to San Francisco? Describe the situation, including your account information. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. The refundmay take 4-6 weeks to process. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. Agreement | Clipper If unsuccessful, your Clipper card may be defective or damaged. What should I do if my card is lost or stolen? In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. /Tx BMC Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). The VTA Smart Passallows unlimited travel on VTA buses and light rail. 2020, Metropolitan Transportation Commission. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. Then when you exit, Caltrains will tell you that you have a negative balance. EMC Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. No they don't keep cash at the stations. Your session is about to expire due to inactivity. /Tx BMC Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. Can I get a refund on my $500 Clipper Card? No longer have use - reddit /Tx BMC 0 0 10.146 10.364 re You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. For details about how to apply for a refund, download theClipper Cancellation Form. There is a 50 cent surcharge per trip for paper tickets. How would you improve Clipper? endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream EMC H237402VH2P0P04341Qf& Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. $16.99 10% off. If you forget to tag on and/or off, you will be subject to citation. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. Clipper saves money. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. Phone. I no longer need to use Clipper. Options to Oakland Airport from Union Square. However, each Go Pass user will only get two replacements per calendar year. Opens in new window. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. If this happens at any time, please call Clipper at 877.878.8883 for a refund. Key Clipper information translated to Spanish. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream Registering your card protects your card balance and allows you to set up an online account. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. Unfortunately, the Clipper Card doesn't allow that. EMC Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream 7) d"W0%Q T You have to fill out a form. Visit our VTA Smart Pass page for more information. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account.