If a buyer opens a request, eBay will send a message with all of the details to your registered email address itll also be available in your eBay Messages. If the seller hasn't responded, or hasn't provided a resolution after 3 business days, you can ask us to step in. You don't have to ask eBay to step in immediately after the 3 business days though if you're still working things through with the buyer, you generally have up to 30 days after the request was opened to ask us for help. #7 01-12-2021, 12:23 PM . The bottom line to understanding who these agents are is really simple and straightforward: basically anyone that has been empowered by the USPS to accept packages for you. Nobody wants to be on the hook for anything happening to your package, so theres a lot of incentive for them to connect with you ASAP. The first (and perhaps surprising) fact is that your package was never actually delivered. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. Do you see a message on your USPS tracking page that says delivered to agent for final delivery, and are wondering what it means? For more information on how to handle these requests, and how eBay can help, take a look at handling payment disputes. Follow the instructions they provide until the issue is resolved, Visit a nearby USPS location and speak to an employee about your request. Most packages that are delivered to an agent arrive within 1 business day. Well normally get back to you within 48 hours, though occasionally it can take a little longer. The only exception to this is packages that are delivered to certain business addresses. I called ebay and the automated system closed the case in my favor. I do not understand what this delivery status means, who this agent is, and why the parcel has not been delivered to the addressee for a week already. You have the option of adding a note to the buyer. @TweedyLandThis might help you as you can email them with questions about the delivery https://www.usps.com/help/contact-us.htm, I already wrote in support of the USPS, but they promise to answer until mid-January :-), The customer received the package on November 25th and he informed me in a letter: "Praise the Lord it showed up here today. Usually this simply means someone that lives at your home, someone that works at your business, or a third-party company or shipping locker service that has a partnership with the USPS that allows them to act as agents to receive packages on your behalf. They've done a beautiful job managing my mail and shipping needs. Add in the deeply discounted mail forwarding costs (up to 80% off of traditional postage) to nearly any address on the planet, automatic check depositing features, improve safety and security options, and so much more and its not hard to see why people love US Global Mail as much as they do. This is the BEST service around for mail forwarding. Will call usps in the morning. I just lost my money. Solved: The package was addressed to a street in melbourne ky. What does this mean? USPS Tracking Status Scan Code Events List - So Easily Distracted In any case, there should be a geolocation tag at the point the scan was made. Amazon Package Sent to the Wrong Address? Now I can't be sure that some "agent" won't just steal my package. Anyone that youve authorized to receive mail on your behalf. My package was out for delivery and shows it arrived at the unit today then it was delivered to an agent 4 hours later. QVC then can also see that it was returned to the USPS office by you. Find out what to do if you need to change the address your item is being shipped to. it sounds like the "final agent" which is not usps lost the item. The buyer has not received the parcel and requires a refund. What does my USPS tracking status mean? | Pirate Ship Support Of course, if the authorized agent that received your package for final delivery was a trusted neighbor or coworker you might have to wait a little bit longer to get your hands on your package at least until the next time that you see them, or until you reach out to them and schedule a time for you to get your package. //]]>-->. The overwhelming majority of packages handled by the USPS, by FedEx, by UPS, and by other shipping partners are going to be handled by their own employees right up until the moment of delivery not handed over to agents to go the last mile. Your buyer needs to contact the mail room of her University. No, consider this specific tracking update message to mean that your package has actually been delivered and if it hasnt been physically dropped off at your home or office its with someone that you can visit to get your package from directly. The result is no package. An agent refers to whoever receives the package, but it doesnt only have to be an authorized person. Additionally, it may be a good idea to contact the person or company that shipped the package to you. Complete a change of address online and deliver the form to your local post office. Copyright 1995-2023 eBay Inc. All Rights Reserved. Holiday shipping is now in full swing, check out these helpful shipping tips! USPS tracking shows "delivered to agent" - QVC Create an account to follow your favorite communities and start taking part in conversations. How to report an item that hasn't arrived through My eBay, What to do if you've only received some of the items you've purchased. In some cases, a seller may have to cancel an order for example, if a buyer has sent a cancellation request or hasn't paid for an item in time. 1. You won't be able to re-open the request or case once it's closed. That way, they do not get a negative mark for not delivering the package, and they can put it back on their truck for delivery the following day. Delivered to the agent for the final delivery hi There are several items I bought from eBay, and all the packages have the same text delivered to the agent for final delivery (stuck on it). if (document.context) document.write ("&context=" + escape(document.context)); If its been several days and the package still hasnt arrived or you have absolutely no idea who it may have been delivered to, it may be a good idea to get in touch with your local post office. document.write (document.charset ? When a buyer has an issue with an order, it doesnt only risk creating an unhappy customer, it can also create extra work for you. Sit back and relax while we do the work. If you dont agree with the decision after eBay has stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. Copyright2023 - James McAllister Online. Tell the rep about the status of your package and your request. For sets and bundled items, if something's missing, you need to open a return request instead. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. In the overwhelming majority of circumstances that you see this message pop up in your tracking info its because a USPS mail carrier has completed delivery to someone that wasnt expressly named on the envelope or package directly. The authorized agent is almost always going to be someone that lives at your home, someone that brings your package in for you, and someone that leaves it inside the house for you to open up when you get there. Solved: USPS Tracking- Delivered To Agent - The eBay Community There are a number of shipping and delivery options available on eBay, from tracked international shipping to picking up an item in your own neighborhood. ", Here is another one: "I am a letter carrier, and I have been instructed to sign all items as C-19" or similar. Here you can discuss all things shipping with other members. And he wants to open a case on Etsy. It is up to the University to deliver to their "tenants". Your email address will not be published. Are you OPTED out of the Ebay Global Shipping? ", he Lord it showed up here today. Questions about the Global Shipping Program - Page 94 - eBay When you click the tracking pop-up it's stuck at "it's on its way to the buyer" and "was scheduled" for delivery on X date. Took all of a minute. The fact is, the USPS carrier will scan the package with a GPS tracker at the location where it was handed over to the agent. 12-17-2014 06:26 AM. Excellent!! If you have any other questions about USPS, please ask them using the comment form below and Ill be happy to respond. This may occur when it is impractical or impossible for USPS to actually deliver the package directly to you, or if you arent home to actually receive the package. '&charset='+document.charset : (document.characterSet ? Feel free to share other examples. The package was addressed to a street in melbourne ky. What does this mean? Does your buyer live in Melbourne, KY? Shipping and delivery for buyers | eBay moment, Oh, Ship! Not many tracking information updates are going to be as confusing as being told that your package was delivered to an agent for final delivery. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In some very rare circumstances, though, you may be dealing with someone that acted as an authorized agent to receive a package for you that wasnt authorized to do so at all. I think this information will be useful to you: https://www.uspstrackingfun.com/usps-delivered-to-agent/, Thank you,it became a little clearer to me how it works. The shipping operationcompanies are under lots of pressure due to handling multiple numbers of parcels at the same time. The buyer writes me the same thing: "USPS stated the shipping label on my order was Indianapolis Indiana. If the seller doesn't respond or if they can't resolve the problem, you may be eligible for eBay Money Back Guarantee. Just dont be surprised if this is the last message you see your tracking ever update with! Trademarks are only used for nominative fair use and are property of their owners. My entire library of courses, templates, cheat sheets and swipe files. Regardless of who the package was delivered to or why the delivered to agent message was used, the important question is this when will your package actually arrive? Your position is unchanged in strength. When this message is used, the package is typically at adifferent location like a mailroom, for example. If you aren't there, then I'll leave you a slip stating I tried delivering it. The only thing ebay will clear up is to close the case in my favor. Contact us, No contract. Read more below. I use a lot of ebay branded packages but this is not one of them. If USPS doesnt manage to locate your parcel, you will be able to file your lost package claim within 60 days of the mailing date. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasnt arrived, Changing your shipping address after a purchase, International purchases and shipping for buyers. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php');