But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. This is the first app youll need. The app will immediately begin searching for a Hue sync box. What is the problem? All Rights Reserved. Lets Find Out! How does this all work? This is a two-part combo of an app and a new physical device. I have the same problem if I use apple TV straight to the TV. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? New technology and new devices will always have some problems for many users. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. Delete this folder. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. With Philips Hues new devices, all is possible. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. Name the HDMI inputs. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. They release a new version constantly, you can seehere. Downgrade Back to Previous Hue Sync App Version. Aug 21, 2020 5:09 PM in response to i_rina. The No. This wont harm your app or connected devices. All you need to do is connect the HDMI port to the primary slot in your TV or media system. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. When the connection is confirmed, tap Search. 3.
The Most Common Philips Hue Problems, and How to Fix Them Learn more about brightness. JavaScript is disabled. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. I am loving mine with the gradient strip as well. The consent submitted will only be used for data processing originating from this website. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Related Reading: Is Philips Hue Z-Wave or Zigbee? I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. Setting the input device (Roku) to 1080p resolution makes the system work. An example of data being processed may be a unique identifier stored in a cookie. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. This site contains user submitted content, comments and opinions and is for informational purposes Just a case of waiting for some offers with Black Friday looming. This is a pretty glaring problem. Youve probably already guessed the solution here. (2 ways), Are Philips Hue Bulbs Bright Enough? Seems like after the last box update nothing is working it's been a while now. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to.
Philips Hue Sync - Apps on Google Play Do You HAVE To Use The Kasa App For Your Kasa Devices?
Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. Sometimes your App maybe gets messed up, so it would be having connection issues.
Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in - YouTube The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Enter the password for your Wi-Fi network when prompted. If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. It should display a wide range of folders for apps installed on your device. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. It's pretty simple to set uphere's how. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. ShYnNoK. I cant think of any big issues. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Additionally, it may be worth contacting Philips Hue Support. There you have it! It should display a wide range of software and apps installed on your device. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. Continue holding the BIND and EJECT buttons for 10-15 seconds. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Is there a way to force the Apple TV 4K to send Dolby Vision? Just looked at the Gradient and i'm sold on that.
Hue Play HDMI Sync box | Page 20 | AVForums Any help appreciated.Seems to drop the connection every twenty minutes or so. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. All you need to do is rollback the version of the Hue Sync app you are using. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . This is another one youve probably already guessed the solution for. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users/
/Library/Application Support/com.lighting.huesync. For some problems, it is difficult for you to find solutions online. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). All postings and use of the content on this site are subject to the. Smart Plugs and Your Home: Is Radiation a Silent Threat? You must want to solve this problem to enjoy it. How to Set up a Philips Hue Sync Box with a TV - How-To Geek The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. Turn off Dolby vision when using sync box works. 2- Connecting directly to TV without using Hue Sync Box. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. So you should consider a couple of things like your WiFi connection. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. If you are unsure about installation, refer to the manual that came with your Hue sync box. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . Click on the search icon on your taskbar and search for %appdata%. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Honestly considering a return. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. 2018-2023 Signify Holding. Save my name, email, and website in this browser for the next time I comment. They work greatmost of the time. Learn more about brightness. This method has helped many people solve connection issues. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. Hue Play HDMI Sync box | Page 14 | AVForums *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. I will tell you some methods to fix it. For a better experience, please enable JavaScript in your browser before proceeding. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. Philips Hue's new TV gadget matches colored lights to whatever you Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. The Lifespan of Smart Plugs: Do They Have an Expiration Date? These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Copyright 2000-2023 M2N Limited E. & O.E. 3. It may not display this or other websites correctly. If Not, Why Not?! Enter the password for your Wi-Fi network when prompted. Find the Hue Sync app folder and delete the data inside of that nested folder. When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. Going to this page you will see the Hue Sync boxes that are available.