", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. You might be asking, Do private sellers have to accept returns? The answer is No. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. View cart for details. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. Is there anything you can do? Be accurate in your listings, it will save you money and a headache in the long run! eBay Buyer Protection for Buyers Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. Something went wrong. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Select. eBay Business Equipment Purchase Protection. We protect ourselves! This makes no sense and should be illegal. It covers purchases paid with PayPal and most other electronic payment methods. What if an eBay buyer damaged an item and wants a refund? If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. That is assuming the item is truly Not as Described. If you're responsible for return shipping. 07-05-2020 Need an update on an open return request? In some cases, your response options may differ. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. You dont need a special printer or self-adhesive labels when printing return shipping labels. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Just go to the ResolutionCenter and let us know. The seller covers the cost of the return. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Whenever an item that I ship is damaged, I put in a claim with the carrier. We've outlined your response optionsbelow. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. This is a win win for both of us. Another sale previously had the buyer claim an item was defective when I know it was not. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. What does the eBay Money Back Guarantee cover? To the OP- the great thing is, you are selling items without much competition, apples to apples. Seller won't give refund for damaged item - any recourse? : r/Ebay - reddit Let me say this, It shouldnt be. Its very rare for us to have to accept a return. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Within our return policy, we state that return shipping is paid by the buyer. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Located in: Ciudad Autonoma de Buenos Aires, Argentina. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Solved: How to deal with "Item not as described" returns t - The Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. Learn more about our signature confirmation requirements. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. Choose the item above to start resolving a return. 01-08-2020 They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. The seller will also pay for return shipping. Do I need to pay extra for the eBay Money Back Guarantee? Seller with 11000 feedback. How to use your eBay earnings to purchase shipping labels. Still, it wouldn't really matter what you put in the description. Make sure the barcode is clear so the carrier can scan it easily. After contacting the seller, it's up to you whether you want eBay to step in. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. I used to send out many of my items without insurance! Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. Read the complete details about the eBay Money Back Guarantee. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. What does the eBay Money Back Guarantee cover? Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. You know its interesting that the post I read before yours says If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. You are describing the old rules the rules changed a few months ago. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. I threw everything away". The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. You do not have to offer returns or refunds on your items either. Never received the item and i contacted ebay and seller and no response. Returns happen. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. 2022 Flea Market Flipper. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. eBay Business Equipment Purchase Protection. Let the seller know how they can help resolve the problem. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case - edited Once you request a return, the seller should get back to you within 3 business days. Good luck! If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. You can also start a return request from your Purchases in My eBay. This will definitely help any return request case that comes your way and a good habit to get into. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Ebay sides with buyers in not as described claims. Send you a message The seller may ask you for some more details about your return request. I pretty much do the same thing every time. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you.