Most interviewers will interpret a cliche response like that as dodging the question. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. Healthcare is not a place for gimmicks because health is precious and irreplaceable. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. 3. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. Great work giving your example and then highlighting how you corrected the error. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. Does it help you build trusting relationships with community members? I would need to be trained in the new procedures. I am eager to get a great start on my career. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. ", "I am happy with what I do as a pharmacy tech. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. I can see how it would be stressful when you care for your patients' success so much! I start this by building trust in my patients with my clinical expertise and my interpersonal skills. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. We do not claim our questions will be asked in any interview you may have. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. ", "I like my job, and I enjoy what I do. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". What is the hiring process for remote jobs at Kaiser Permanente? The challenges are learning how each new hire learns and the best approach to teaching each new hire.". During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. ", "As a certified pharmacy tech, I have to continue learning. It is not the ideal situation, but I have always adjusted for the good of the team. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. While there was no injury, I was required to report the fall to our safety team and I did so immediately. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente.
Text Message Reminder Program I am looking forward to getting into the routine of a career again. If you have a criminal record, you must disclose this. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. Take a few minutes to tell the interviewer a few things about yourself. By consistently rejuvenating in this way, I can give even more energy when I am at work. ", "No problem. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. . The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. Interview Questions Give an example of an improvement project you led It sounds as though you are highly organized and methodical in your work. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. "I am a highly detailed person, and I thrive on having a high level of organization in my day. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. I was nervous that I was not using the proper equipment during high-exposure risk procedures. It's great that you are working on asking for help from a variety of people when needed. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment.
Custom Care & Coverage Just For You | Kaiser Permanente Most Asked Kaiser Permanente Interview Questions and Answers I even talk about what they are going through. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. I'm happy to answer any questions you have.
Kaiser Permanente Interview Questions & Answers | Indeed.com As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. Borja estimates that. ", "I believe in volunteering in the community where you live. By seeing and understanding the history, I can help guide a plan moving forward for the team. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. You've done well by answering diplomatically. I work good under stressful situations, and I'm good at resolving patients' problems.". "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role.
35 Kaiser Permanente Interview Questions (+ Answers) Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". This ensures that you give the right amount of information and detail to create a compelling and memorable answer. When I enjoy what I do it doesn't feel like a chore. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. The reason was a computer glitz that held the release of his chemotherapy. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. Excellent! We did that twice a week, and it completely solved our scheduling problem. I continue to work on this on a daily basis. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. If possible, avoid extreme responses that include speaking negatively of others or naming people. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. If you want to ace your upcoming interview, practice with our topical-based interview question sets. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. Some patients need a lot of attention; some want less, and some need boundaries. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. The program was a success, and upper management chose to keep it implemented for another six months. My idea was to talk to users of EHR systems at all levels. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. I like to get to know people and ask them questions about themselves. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. 1 / 41. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". I've had a lot of success by focusing on building a reputation for consistency and follow-up. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. The application opens in early May. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. The staff wanted to start double-booking patient time slots. Very nice answer. ", "I am happy to hear that Kaiser Permanente values long-term relationships. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. This sounds like a very collaborative workplace. It seems you would be a wonderful teammate to have around. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". ", "Once I was filling a prescription for 90 days 90 tablets. Human beings all grow up in different manners and under different philosophies. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. ", "My position at Kaiser is a Radiology Physician Assistant. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. Talk to the interviewer about how you can maintain that appropriate balance for yourself. These experiences have really opened my eyes to working with people from backgrounds different than myself. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. ", "I know this will come off as cliche, but it's truthful. ", "Delivering bad news to a patient is very difficult. Perhaps you have a keen eye for detail. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. You are showing the interviewer that you are highly capable in either situation. Discuss with the interviewer what you would expect for compensation if offered this position.
How to nail an interview with a chatbot - Fast Company 57 questions about Interviews at Kaiser Permanente. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Last, I adapt to the individual. If they want help, Ill help any way I can. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. ", "When I started in Interventional Radiology, I was not trained in IR procedures. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. Your version of customer service sounds warm, welcoming, and caring. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP).
Using texts, Kaiser signs up 11,000-plus members for CalFresh | The I hope to involve them in various Kaiser community volunteering opportunities.". ", "I'm a bit of a nerd. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. Maybe you can see opportunity when others can only focus on the issue.
What questions did they ask during your interview at Kaiser Permanente At Kaiser Permanente, integrity is held in the highest regard.
Top 25 Kaiser Permanente Interview Questions and Answers in 2023