You should receive your refund within 30 days after your end date. *We conduct corporate trainings on your preferred dates and location for no additional cost. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Hi Stephen, Requesting to have your retainer refund is an easy process. Stay away!! if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. I have requested a retainer refund for almost three months. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Eventbrite page will show up only the start dates of all training sessions. I have been renting an office space at Regus in Kings Hill for over 12m now. I really thought that this company would be a good option for expanding our business. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Regus flagged this review for containing harmful or illegal content.Read more. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. 6. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. The company left an official comment to this complaint. [protected]@regus.com but did not receive reply. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. My contact end of March 2021. Regus Reviews - 265 Reviews of Regus.com | Sitejabber Briana got my call. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. A member of our team will get back to you as soon as we have the details. So now you can enjoy more, for less. Great discounts. It's an automated process. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. but when u need support / CS to talk and solve ur problems its literally non existant. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . I still didn't get my retainer back. I would like to help you further in this matter but haven't been able to identify your account. Regus are not transparent with their pricing. ive been trying to get my money back ever since. A member of our team will get back to you as soon as we have the details. Thats no big deal, makes sense. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. We have a team of specialists available 24/7 to help you find the best solution for your business. Contact: +65 [protected] Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. You should receive your refund within 30 days after your agreement end date. All rights reserved. Absolutely unacceptable behavior. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. Requesting your refund is easy. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Be part of a vibrant coworking community with dedicated desk or hot desking options. We did not put a "2000 dollars bill in front of you". When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Such a transfer may require entry into a new agreement. Ts and Cs apply. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Our invoices are due on the payment date that is displayed on them. October 23 evening Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot Your satisfaction is very important. REGUS CALIFORNIA ORACLE TOWER - 15 Reviews - 17901 VonKarman Ave - Yelp At the end of your contract, they will automatically renew you without a signature and without consent. Develop, apply and embed the knowledge and skills acquired by this program to your organization. Share your photos and videos with others to prove the truth of your words. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. I asked a receptionist to help my issue to the Regus help desk. 9. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. Company CEO: Linda Worthington We also ensure all reviews are published without moderation. Location: Singapore Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Where appropriate, well also take steps to prevent the situation from happening again. Receptionist only can communicate by email, even for the most important things for your business. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. When they try to collect the rent, their speed is very fast. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Please email me at Lorraine.brule@regus.com with your company name and details. This will ensure the agreement ends at the current final date and will not renew further. Professional rooms for your next training session, interview, or pitch, wherever you need it. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Company Name: Max Dragon Technology Regus | Serviced Office Space, Coworking & Virtual Offices Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Well guide you through the process. My Regus ID: ********. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. After being in my new office they are increasing rent by 8.7%. Its an automated process. Thanks again for your comments which help us improve. Customer service is simply poor. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Agile and Scrum Certification Training in Fort Myers, FL Talk to an expert. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. This company has the worst customer service I have ever experience in my life. Your satisfaction is very important. October 6 think about how low this company is. I couldnt see your email address or Regus account reference in your message. International Association of Better Business Bureaus. Were clear about this from day one. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. 1. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. If you refuse to pay their bogus invoices they will send you to collections. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. $5520 Service Retainer on file. Office staff are always friendly. ive been trying to get my money back ever since. Regus in Waukesha, WI 53188 - (262) 832-3700 Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. I was using virtual office space. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com Any that you do not require can be opted out through your online account. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Lorem ipsum dolor sit amet, consectetur adipiscing elit. We pay those as well. They still continue to send invoices with no one responsible to be there to answer. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. I cannot stress enough the lack of professionalism and poor service. I am a small business and cannot afford any of this. Our invoices are due on the payment date that is displayed on them. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Read Customer Service Reviews of www.regus.co.uk - Trustpilot This company has the worst customer service I have ever experience in my life. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Hey Sandra and Regus, just return my retainer back then I would not post anymore! If it has been longer than 30 days, please get in touch so we can investigate further. Don't be fooled by that. We use dedicated people and clever technology to safeguard our platform. If you have a helpdesk contact, we would expect a 24hours reply. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . Originally, total costs 20k THB, but end up with 50k THB. Please note: Change Management is 1-day training program (Friday). The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. She promised me that I could get it on October 19 because it took 48 hours. *Ts&Cs apply; participating locations only. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. It is clean and smart and well organised. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. 3. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. I was using virtual office space. this is absolutely gross and scam. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Give your team a place to focus, thrive, and grow, while we take care of all the details. 2023 Trustpilot A/S. September 22 They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber Were clear about this from day one. It goes against our guidelines to offer incentives for reviews. As expected, I didn't get any reply yet from Regus. BBB Business Profiles generally cover a three-year reporting period. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. It took almost 2 months. Work wherever you need to with flexible access to our global network of workspaces. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. However, we will ask you to go through some security steps as part of our fraud-prevention policy. I would love the opportunity to help further but havent been able to identify your account. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Requesting your retainer refund is very easy: simply log into your online account (i.e. They would not remove the items that I didn't want. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Regus helps businesses find and create the right workplace for their people. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. Avoid at all costs. Receptionist only can communicate by email, even for the most important things for your business. Hard revenue focused. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Manage all of your workspace and business needs. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. I will be taking legal action if this is not returned within 28 days (31/03/2023). In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. We appreciate your business. Its an automated process. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. They would not remove the items that I didn't want. As you did not process this correctly, the agreement continued an additional month. We appreciate your business. Transparency is very important to us, and all services can be opted in/out through your online account. If you need further help, pleasespeak with our team member who is already in touch with you. Don't be fooled by that. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. So last week I logged in to cancel my membership. *T&Cs apply. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Available for as little as a day, or as long as you need. Find event and ticket information. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Regus lacks personal approach The centre's staff are friendly and helpful. As a matter of policy, BBB does not endorse any product, service or business. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there.