dnata customer service agent interview dnata customer service agent interview

", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I admire the creativity and unconventional thinking in business and arts.". dnata Ratings 2.7 Average rating of 235 reviews on Indeed Headquarters dnata Switzerland AG Postfach CH-8058 Zurich-Airport, Employees 1,001 to 5,000 Revenue More than $10B (USD) Industry Transport and Freight Website dnata company website Popular jobs at dnata Salary Satisfaction 42% Of the employees are satisfied about their pay ", "Yes, I have been asked to lie on the job before. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. I come from a similar environment and found that I could be very productive when there was the ", "I work best in an environment where a positive and healthy culture is encouraged. Share with the interviewer which skills you value the most. You should also mention any health and safety related training you have taken. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Software Engineer (2) Baggage Handler (2) Auxiliar De Rampa (2) Corporate Travel Consultant (1) Contracts Administrator (1) Passenger Services Agent (1) Intern (1) Airport Customer Service (1) Senior Software Engineer (1) The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . I took many weekend workshops on various topics such as Excel, Communication in the Workplace, The Art of Negotiations, and some human resource related courses as well. Free interview details posted anonymously by Dnata interview candidates. In one instance, I had a new coworker who was having some troubles fitting in. Please enable Cookies and reload the page. I worked very hard! Just yesterday I headed up the installation of a new software module. However we know that its what we do afterwards that makes all the difference to them achieving their full potential. This training includes topics on transportation management, government policy and workplace safety.". The purpose of this page is to help you prepare for your job interview. I am not the type of personality to be pushed around on the job. Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. My dream would be to earn a leadership role with Dnata down the road.". I was asked did I google it? I believe it's easier to 'do' rather than 'tell.' I was top of my class, and working full time. The process took 4 weeks. Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. The recruitment coordinator immediately called for an initial interview after passing the paper screening. You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. Very easy, nothing to hard. To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. "I am happy to comply with any background check required. M.Roxas Highway dnata Airport Operations When workloads increase, stress levels do too. This question is not an opportunity to complain about your previous job or company! Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. Amongst other general interview questions, I was tested on what do acronyms stand for. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Be prepared with specific examples from a recent news story or client reviews. I see that you have operations management positions open. Candidates interviewing for Vice President and Software Engineer rated their interviews as the hardest, whereas interviews for Airport Customer Service and Civil Engineer roles were rated as the easiest. In a previous role, our inventory count was off. Last year I was given the opportunity to take a course in A and another in B. {%selectedMarker.streetAddress%} Find additional company focused interview questions by practicing from one of our industry sets. "I have used a variety of team-based messaging applications. Be the first to find this interview helpful, Its all about situation. 2 + years experience in a Customer Service role. "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. No matter which system you use I am sure that I can pick it up very quickly. Aydanos a proteger Glassdoor y demustranos que eres una persona real. ", "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. Si continas viendo este mensaje, Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I feel that this role with Dnata is a perfect step in my career now, and for the future. The you ill have a hirevue interview. how do you handle your stress in a difficult time? Followed by 2 technical ,1 managerial round. I certainly enjoy the challenge!". I would always choose honesty over lying, any day.". It was tedious work, but I knew the result would be worth the time and effort.". Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Productive and and excellent work place. My experience was great during the interview session. United Arab Emirates From your work history, picture a co-worker who didn't carry their weight or had a difficult personality. This experience has broadened my exposure a huge range of individuals. Be sure to complete your answer by telling the interview what the outcome was. scusiamo se questo pu causarti degli inconvenienti. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. The recruitment coordinator immediately called for an initial interview after passing the paper screening. You have a few leadership opportunities posted online. The interviewer wants to know that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. 1.Technical 2 technical 3 managerial 3 round of interview. Si vous continuez voir ce The most reliable source that I utilize is 'Transport Topics.' I applied online. Contact us here. We have many competitors in this industry. - collgues de tout type comme par tout. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. I was asked what does JSON stand for and got the first two letters (what is this school)? What is the interview process like at Dnata? - Is this a replacement search or a newly created role? I do this to ensure that the more complicated parts of my projects are taken care of right away. Once You Subscribed, Don't Forget To Verify It From Your Email Address. ", "I would say that I have a demanding task or project, nearly every day. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. This allows us to improve and customize your browsing experience. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. In addition to all of this, I see that Dnata puts an important focus on carbon footprint. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} Be sure to include capabilities that will potentially benefit this potential new employer. Dubai Adept in general accounting and finance transactions. The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles. )- Exhale. Vocational or Diploma (12+2 or equivalent) desirable but not required. | . ", "I greatly appreciate constructive feedback. 3 round of interview. I was asked did I google it? Interviews for Top Jobs at Dnata. After a week, I was called to report to start my duty. You can't always predict what they may say, and you also can't always predict how you might feel in response. Read more interview questions at dnata. Candidates applying for Customer Service Associate had the quickest hiring process (on average 1 day), whereas Line Maintenance Mechanic roles had the slowest hiring process (on average 240 days). To find out more about the cookies we use, see our Privacy Policy. How do you react? Dates shown above are approximate. Are you someone who can handle stress on the job? We are sorry for the inconvenience. I am proud of my 3.90 GPA. It's important to be able to professionally give and receive feedback.". I will always be myself and keep my integrity first. Interviewed through hireview app. Perhaps they have multiple departments or locations. . {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} Here are some sample questions: - When would you like to have this position filled? I believe there are always opportunities for leadership - you have to keep your eyes open! Most companies in the transportation infrastructure industry need to be very cautious about who they hire. dnata is one of the worlds largest air services providers. "Continued education is vital to me because it allows me to remain current and competitive in this industry. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Why do you specifically want to work for Dnata? One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes. If I were to be asked to lie, I absolutely would not do that. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Onze I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. Ci Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Close your answer by asking the interviewer if they would like to see you take a particular course. Experienced Customer Service Agent with a demonstrated history of working in the airlines/aviation industry. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Sorry I couldn't remember the acronym for one! Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. One example of this would be the telephone sales scripts that I crafted for our inside sales team. Followed by 2 technical ,1 managerial round. Aydanos a proteger Glassdoor verificando que eres una persona real. Report. We do not claim our questions will be asked in any interview you may have. Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. A potential employer will often base their offer on your current salary. We should prepare about our self very well, I applied online. Would you mind sharing with me your favorite source for transportation-related news?". Even if you do not consider yourself to be a 'creative person,' there is a chance that you have made creative minded decisions in your career. I am a firm believer in the idea that feedback should be implemented quickly after it's given. Interviews at Dnata Experience Positive 72% Negative 14% Neutral 14% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs I interviewed at Dnata (Manila, Manila) in Nov 2022. We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. Please help us protect Glassdoor by verifying that you're a excuses voor het ongemak. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, All Qa realated question manual test cases, Its all about situation. After you pass that portion, you will be asked to remain seated. Amongst other general interview questions, I was tested on what do acronyms stand for. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. ", "Here are some suggestions on how to handle a large workload:- List your tasks and prioritize them- Think of which tasks add to the company's bottom line, and start there (Closest to the money! Discuss the importance of safety, and what it means to you. Be as diplomatic as possible by highlighting the pros of each. The process took 3 days. ", "I am currently making $100,000 per year with two bonus opportunities. Get More Information About Our Dnata Interview Questions. Other21 %. Are you able to be productive in any environment? Are there any particular courses you recommend that I take?". A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. This estimate is based upon 6 Dnata Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. Interviewed through hireview app. real person. Most frequently, I read Pavement Publications. All of this makes you stand out from your competitors.". Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. Be sure to research the kind of environment offered in this position before the interview. I interviewed at Dnata in Feb 2023. I interviewed at Dnata (New York, NY) in Jul 2018 Interview The interview was a three step process, First you apply for your desired position, next you get a preliminary job review & interview with the contract manager and station duty manager. I am happy to comply with any checks that you need to conduct.". Interviewer asked me about 7-8 questions and I got the offer next week after the interview. Lamentamos pelo inconveniente. "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. Languages:{%selectedMarker.languages%} Other times, we will mindfully move a job for last because we feel that it makes the most sense. If you continue to see this Customer Service Agent (Current Employee) - Austin, TX - February 4, 2020. This approach will show the interviewer that you are open to coaching and willing to expand your knowledge to make yourself the perfect fit for Dnata. Maybe they were unmotivated or preoccupied with their personal life. ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. ", "I fully understand why a complete background check is required in this field of work. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter, Anonymous Interview Candidate in Bangalore, I applied through college or university. I applied through college or university. Think about what bothered you about this person and how you were affected by their behavior. and Terms of Service apply. Show that you are proud of yourself and your career accomplishments! Relax for a minute and collect yourself- Organize your tasks by which ones you can complete independently and which ones you need help with- Take sufficient breaks so you do not exhaust yourself - Communicate your struggles with your leadership or team". 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. There are many options for communication software and messaging applications. My criminal record is clean as is my drivers' abstract. I refused to lie, and we stayed late. Interviews at Dnata Experience Positive 50% Neutral 50% Getting an Interview Applied online 67% Campus Recruiting 33% Difficulty 2.0 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Be enthusiastic when you discuss your long-term career plans! Fax:{%selectedMarker.faxNumber%} This example could come from a previous work situation, your post-secondary experience, or even a volunteer opportunity. Research the company online to discover any opportunities for future growth. I would have participated more in external company events. For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". "If given a choice, I would leave my documentation tasks for last. 1.Technical 2 technical 3 managerial 3 round of interview. If you want to ace your upcoming interview, practice with our topical-based interview question sets. Privacy Policy Most importantly, the interviewer wants to know how you let this person's behavior affect you and your work performance. enva un correo electrnico a Questions were about math, eye sight, english Grammer and passages but very tricky. With that said, I also bring public sector experience from earlier in my career. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. Customer Service Agent salaries at Dnata can range from 12,143 - 25,205 per year. "For the past four years I have been working with ABC, in the private sector. Disculpa Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. Sorry I couldn't remember the acronym for one! Talk to the interviewer about your ability to control pressure in the workplace. ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. A waste of my time! Dubai First, we get everyone off to a common start. I want to grow and improve so the more specific my supervisor can be, the more helpful it is. What is a typical day like for you at dnata? PO Box 1515, Philexel Business Park ", "I try always to create 'what-ifs' because I know that plans change and fail. Anonymous Interview Candidate in Dubai . I applied online. I am looking for a competitive salary in my next position. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. ", "I am accustomed to working in an unpredictable environment and tend to prefer that pace. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. Dubai "In the past few years I was able to upgrade my education while still working full time. I interviewed at Dnata (Dubai) in Sep 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. "Workplace health and safety are critical topics to me. If hired at Dnata you can be assured that I would exceed your safety expectations. Als u dit bericht blijft zien, stuur dan een e-mail Getting passengers through check points and to terminals quickly and safely. We completed the project three days ahead of schedule. Followed by 2 technical ,1 managerial round. ", "I try to leave the small, quick tasks for last. The interview process at DNATA is long and strenuous as there are many preliminary rounds. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. Cambata Aviation Pvt Ltd. 2015 - 20169 . Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing.