Bust out that trusty rubber sledge and whack the door a few times. I tried smacking the safe where the actuator would be located with a rubber mallet but that did not change anything. Great safe except handle gets stuck. This guide describes how to easily set up your safe. I have the combination and the key. I was able to see the actuator sticking however, it was not the problem, atleast for my safe It seems that the issue was a tension clip that lets the safe handle stay in … While turning the handle, pull outwards on the handle and use your free hand to push inwards on the door. Next, pull the handle in the opposite direction than you normally do and enter the code. No charge for shipping or the cost of the handle. Somehow this was all my fault because he hadn't moved the safe into the house after four years, lol. however, there are a few things you can try before calling in the Find answers to the most frequently asked questions about SentrySafe products. $8.56 $ 8. Get those pictures up we'll be glad to see what we can do. : Locksmith. I was an employee at Sentry Safe for 27 yrs. Good luck! Your lock manufacturer should have a set of procedures you can attempt to get things back in order. Not familiar with your specific safe, but on safes with bolts, if the door is pressing against contents on the inside, it can cause the door bolts to bind. … have you changed the batteries? Mechanical locks are low maintenance and reliable . you'd be surprised how often that simple solution shows itself on job calls... use duracell or energizer, no generics. If it doesn’t work, repeat the process a few more times until you get it.As mentioned, if that doesn’t do the trick, you may be out of alignment. Either the lever’s stuck or your wheels are out of alignment. Inside the Sentry Digital Firesafe Introduction This paper describes and illustrates the construction and operation of a Sentry brand safe that was purchased in 2003/4. Press J to jump to the feed. they’re not perfect. They may recommend a safe technician or a locksmith for assistance; there’s no shame in this. Turn your back to the safe, and kick the door, hard, a few times. SentrySafe is committed to providing you the support you need. This small safe opens using a key and a code entered on a digital keypad. ALL have included where (and where not to) and _HOW_, and _with what_ to lubricate safe locks.-- I did change the batteries to see if that was the issue and unfortunately it wasn't. a dial that won't turn with the combination. How can I determine or change the combo? From Grab a heavy rubber hand-sledge and pound the door - not the dial - a few times. Push against the door while turning the handle like you would a swollen house door that is binding a dead bolt lock. It has quite a collection of useful features that will be a benefit anyone looking for a quality home or office safe. SentrySafe stuck open! New comments cannot be posted and votes cannot be cast. I live in LA 90035. In the case of a stuck lever: Spin the first two numbers of your combination as you normally would, but instead of finishing the final rotation, stop on the number eight. Comment. I got it open! Be the first to ask a question. Original review: June 1, 2020. The handle broke because I forced it hard when the safe was locked. No, I would not recommend this to a friend. Press J to jump to the feed. FREE Shipping. The electronic lock engaged, but when I spun the handle the door would not open. Comment. Getting into an Electronic Safe Turn the key to the “Unlock” position if your safe has a dual lock … When this occurs, the lock will not operate properly. Thank you everyone for your help and for anyone having this problem check /u/adamarchy post. Find answers to the most frequently asked questions about SentrySafe products. I have a SentrySafe that I have probably had for at least 10 years. Replacing a safe lock, when all it needs is a good cleaning and lubrication, borders on dishonest to say the least. Explore More on Homedepot.com. Helpful (0) Unhelpful (0) Report. I contacted Sentry thinking they would not or could not help me, but to my surprise they not only still made the safe they sent out a replacement handle with instructions without any charge. Be sure that you do not kick the keypad or the handle. The handle broke because I forced it hard when the safe was locked. I contacted Sentry thinking they would not or could not help me, but to my surprise they not only still made the safe they sent out a replacement handle with instructions without any charge. Actually, it's a lot harder than i thought. If however, you haven’t changed it from when it was originally delivered, contact the safe manufacturer with the serial number of your unit. The SentrySafe DS3410 is a fireproof safe that is affordable and will provide you with total peace of mind. ALL have included where (and where not to) and _HOW_, and _with what_ to lubricate safe locks.-- Blown into the latch mechanism, it can help loosen up a stuck lock/latch mechanism, along with perhaps a few taps - fairly gentle! Showing 1-10 of 10 answers. I have a SentrySafe that I have probably had for at least 10 years. A Senrty that lasted 10 years ? Awesome. I was an employee at Sentry Safe for 27 yrs. Answer this question. Sure, they’re not as hip, not as snappy and accessible as their I did what you said before but holding the button down during the whole process, not just after typing in the code like you suggested (which worked). i had a previous sentry safe and the handle was plastic and felt like it would break. to 2 in. When i put the pass-code on my Sentry Safe the handle will remain locked and I have to hit it with a hammer to get it to disengage. This is especially likely if the handle will turn slightly but then becomes stuck. 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